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How mini buses work

How to identify a mini bus all mini buses have number plates with - MB 3486

All fares are fixed prices unless you make changes to your journey after booking or paying.

Mini buses are a multi hire bus that can carry up to 13 passengers for example you may have 4 people in your group going to Darwin city your cost is $50.00 after we pick you up we may pick up another group with 6 passengers in the same area going to a different location in Darwin city the cost for second group will be $50.00 each group or passenger is responsible for their own fare.

Hiring the whole bus privately

You may choose not to multi hire this means the whole bus is exclusively yours when booking you must advise the operator you do-not want to multi hire and want the bus exclusively to yourself this incurs extra costs.

Extra costs

While traveling to your destination and you require extra stops on route to your destination a $10.00 fee applies to your fare cost for each stop made. If your stop or extra pickup is off route EG: Palmerston to Darwin city $50.00 via Casuarina $25.00 making the total fare $75.00.

Waiting time when you are being picked up or at any stops you make the bus will wait 4 minute’s free of charge after 4 minute’s waiting time applies at the rate of $2.00 per minute.

Public holidays incurs a $4.00 surcharge on top of all fares.

Rules of travel

  • THIS IS A MULTI HIRE VEHICLE PLEASE PAY DRIVER AS YOU ENTER.
  • All fares must be paid up front to the driver before traveling or prepaid over the phone using C/Card.
  • THIS IS A MULTI HIRE VEHICLE PLEASE PAY DRIVER AS YOU ENTER.
  • EACH INDIVIDUAL PERSON OR GROUP IS RESPONSIBLE FOR THEIR OWN FULL FARE.
  • NO DRINKING/SMOKING/EATING OR ABUSIVE BEHAVIOUR WILL BE TOLERATED.
  • ALL PUBLIC HOLIDAYS WILL ATTRACT A $4.00 SURCHARGE.

Booking your bus

  1. You can book and prepay over the phone by calling 08 8983 0577.
  2. Book on line or get a quote by using our web page at metrominibus.com.au
  3. Email bookings@metrominibus.com.au

Complaints

At Metro mini bus we take complaints very seriously please see below what we require to act on your complaint.

  1. When traveling you should always look in the middle of the dash board of the vehicle for the drivers identification card this card will have a first name and a number EG: Peter 14506
  2. On the top of the windscreen inside there will be a sticker with the registration number EG: MB 3512.
  3. The pickup point and the time.
  4. Nature of the complaint.
  5. All complaints must be emailed to the manager – bill@metrominibus.com.au

Vehicle tracking/camera's

All mini buses are fitted with real time tracking recording the vehicle's - speed/route taken, pick up and drop off time & location 24 hours a day.

All mini buses have internal and external cameras that record all the time.

All mini buses are fitted with two way radio's and operate 24/7.